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The Importance of Emotional Intelligence and Transactional Analysis in the Workplace - C&L ;

Emotional intelligence, which is also referred to as EQ (emotional quotient) is an essential ability to have in the workplace. Organisations are beginning to realise the importance of being able to recognise, understand, manage and reason with their employees’ emotions. The reality is that we are emotional and if not recognised, this could have a devastating effect not only on the employees, but the business as well.

In an effort to truly understand their employees, organisations should adopt an approach based on Transactional Analysis. This social psychology theory was originally developed by Dr. Eric Berne in the 1950s and can be used for improvement in personal communication and behaviour.

Studies have linked higher Emotional Intelligence with overall job performance and satisfaction. There are different elements organisations should focus on when developing and actioning this approach. For starters, we can define the different focus areas of Emotional Intelligence:

1. Self-awareness – knowing your strengths, weaknesses, values and how they impact others in the workplace.

2. Self-management – the ability to align your emotions with your passions.

3. Motivation – enjoying the work you do for the personal growth you will achieve.
4. Empathy – understanding and considering other people’s emotions when making important decisions.

Emotional Intelligence goes hand in hand with Transactional Analysis. Our brains have three ego states: the parent, child and adult. You can clearly see examples of these in the workplace between supervisors and employees, among co-workers and colleagues and also between the department heads of an organisation. Here are the different types of Transactional Analysis:

1. Complementary transactions – successful communication in the workplace only happens if the person initiating the conversation is one of the three ego states, e.g. parent-to-child or vice versa.

2. Crossed transactions – are between supervisors and employees. A break in communication results in one person shifting their response to a complimentary ego state.

3. Stroking – positive interpersonal recognition can create a positive working environment and positive relationships between employees.

4. The development of Emotional Intelligence and Transactional Analysis in the workplace is essential, and organisations are beginning to realise the importance and benefits of ensuring their people are looked after.

The Development of Emotional Intelligence and Transactional Analysis course at C&L Skills Management will help you tap into the soft skills you need to thrive both personally and professionally in the workplace.

To find out more about this course, contact us at ciskad@clskillsmanagement.co.za